AI Adoption

    AI transformation succeeds — or fails — at the level of people. We measure it.

    Active licenses are not adoption. We measure the human and organizational factors that actually drive your return on AI — and show your leadership team where intervention will yield the most.

    Up to a 90-minute introductory consultation · no obligation · for AI-transformation decision-makers

    Process monitoring modelcontinuous measurement
    01 · Input

    Resources

    Who works on what — the input to transformation.

    readiness · skills gap · training
    02 · Process

    Experience

    What happens to people when they meet AI.

    technostress · job-replacement concern · AI impact
    03 · Output

    Results

    Effectiveness, quality, and durability of change.

    productivity · retention · meaningful work
    In brief
    • The gap between a real return on AI and a stalled pilot almost never lies in the technology — it lies in the human and organizational factors that usually go unmeasured.
    • The check measures those factors as Resources → Experience → Results and turns them into a ranking of intervention levers.
    • The full process takes about 10–12 weeks; the survey takes 12–18 minutes per respondent.
    • Your leadership team receives four deliverables: a current-state diagnosis, a ranking of levers, a risk-and-resistance map, and a baseline for measuring progress.
    • AI used in employment decisions is classed as high-risk in the EU (obligations from 2 December 2027).
    • The first step is a free introductory consultation (up to 90 minutes).
    The adoption paradox

    Why don't most AI rollouts move the needle?

    Adopting AI means changing how work happens — not just writing an email three seconds faster. The 2025 data is clear: technology spend alone isn't enough.

    95%

    of enterprise generative-AI deployments produce no measurable impact on the bottom line (P&L).

    MIT · Project NANDA · 2025

    up to 40%

    of AI's potential value is left on the table when the technology lands on a weak talent foundation.

    EY Work Reimagined 2025

    5%

    of employees use AI in ways that transform how they work — even though 88% use it.

    EY Work Reimagined 2025

    28%

    of organizations turn AI adoption into transformational business results.

    EY Work Reimagined 2025

    Under BCG's 10-20-70 rule, only about 10% of the value in an AI transformation comes from algorithms, another ~20% from technology and data, and a full 70% from people and process. That 70% is exactly what usually goes unmeasured.

    Expecting results without securing the resources and without overseeing people's experience leads to the wrong conclusion — that "AI transformation just doesn't work here." Usually the problem lies elsewhere — and it can be pinpointed.

    Method

    What decides whether an AI transformation works?

    Collaboration.tech assesses interconnected areas that shape AI adoption. Each one feeds the next — and each is a distinct lever for intervention.

    01 · Input

    Resources

    Who works on what — the input to transformation.

    02 · Process

    Experience

    What happens to people when they meet AI.

    03 · Output

    Results

    Effectiveness, quality, and durability of change.

    Scope of the check

    What we actually measure

    A starting list grounded in research. We tune the final set to your organization during the workshop.

    01 · Resources

    Who works on what

    The input to transformation

    • Organizational readinesse.g. a clear AI-adoption strategy
    • Knowledge and skills gape.g. AI jargon doesn't intimidate me
    • AI traininge.g. hours of training in the past year
    02 · Experience

    What happens to people

    When they meet AI

    • Augmentation–replacement indexe.g. I worry AI will automate my core tasks
    • Fear of job replacementaugment vs. replace
    • Technostressnew technology increases uncertainty
    • Perceived limits of AIquality depends on training data
    • Positive and negative impact of AIfrom new knowledge access to perceived danger
    03 · Results

    Effectiveness and durability

    The effect of change

    • Productivity and retentionreal improvement in work quality
    • Meaning vs. alienationdisconnect from the purpose of work
    • Adoption effectiveness — behaviorwhich tasks, to what effect
    How it runs

    How the check runs

    Five stages, one goal: an honest picture of what's happening in your AI transformation.

    1

    Data review

    A review of the company data you already hold — the starting point for the diagnosis.

    2

    Tuning workshop

    Together we translate your transformation goals into concrete areas to measure.

    3

    Instrument build

    We build a measurement instrument fitted to your organization's reality.

    4

    Pilot

    A test on a chosen area — back office, field, or warehouse.

    5

    Full check

    A 12–18-minute survey per respondent, segmented by role.

    10–12 weeksfrom kickoff to finished deliverables — survey takes 12–18 minutes per person.
    Deliverables

    What your leadership team gets

    Four deliverables that turn "we think" into "we know where to act."

    Deliverable 01

    Current-state diagnosis

    A report across selected areas, segmented by department, role, tenure, and customer-facing role. You see not the average, but exactly where the problem is.

    Deliverable 02

    Ranking of intervention levers

    Which actions will yield the most:

    • technical training and communication
    • shaping experience and team-level intervention
    • changing AI-use policies
    • changing the processes themselves
    Deliverable 03

    Risk-and-resistance map

    Groups at elevated risk — technostress, burnout, and turnover — flagged, with recommendations for proactive interventions.

    Deliverable 04 · optional

    Baseline for measuring progress

    Repeating the same check at 6 and 12 months shows whether the transformation is advancing in the variables that truly matter.

    Our position
    We measure people and their collaboration — not license counts. Because it's people, not tools, who decide whether change holds.
    aligned goalscompatible attitudesmutual knowledge of competencies

    Collaboration is a social process, and it happens only between people. It requires three conditions: aligned goals, compatible attitudes, and mutual knowledge of one another's competencies. AI meets none of them.

    So we don't ask "how do people collaborate with AI." The question is: what happens to people and to their collaboration when AI enters the process — and that is exactly what we measure.

    Wekselberg V., Wasilewski J., "Cooperation, Collaboration, Coordination, Groupthink," Difin 2021 (English ed. 2023).

    Context

    Why now?

    Employees are increasingly wary of AI, and regulation is entering its enforcement phase. Organizations that set a baseline now gain on two fronts.

    Regulatory advantage

    Due-diligence documentation for the EU AI Act and its human-oversight requirement.

    Strategic advantage

    A baseline to measure your own progress against — instead of guessing.

    EU AI Act — in force since1 August 2024
    AI in employment decisions (recruitment, evaluation, monitoring, promotion, termination)high-risk system (Annex III)
    Obligations for those systems — deferred to2 December 2027
    AI embedded in regulated products — to2 August 2028
    Requirementeffective human oversight

    Dates per the provisional political agreement on the Digital Omnibus package (7 May 2026).

    FAQ

    AI Adoption, Answered

    How we measure the human and organizational factors that drive your return on AI.

    How is this different from an AI-tool satisfaction survey?

    A satisfaction survey measures how people feel about a tool. This check measures the factors that predict your return on AI: organizational readiness, the skills gap, technostress, fear of job replacement, and the real impact on productivity, quality, and retention.

    How long does the whole process take, and what does it include?

    About 10–12 weeks. It includes a review of your company data, a workshop to tune the instrument, building the instrument, a pilot, and the full check — a 12–18-minute survey per respondent.

    Does the check help with EU AI Act compliance?

    Yes, indirectly. AI systems used in employment decisions are classed as high-risk. Under the Digital Omnibus agreement (7 May 2026), their obligations were deferred to 2 December 2027. Setting a baseline now creates due-diligence documentation and a basis for measuring progress.

    Why do you talk about coordination, not "human-AI collaboration"?

    Collaboration is a social process between people — it requires aligned goals, compatible attitudes, and mutual knowledge of competencies. AI meets none of these; it is a tool in the coordination layer.

    Who is this check for?

    For boards, C-level leaders, and decision-makers responsible for AI transformation — especially in organizations that have already invested in AI tools but aren't seeing the expected return.

    Can progress be measured over time?

    Yes. Repeating the same check at 6 and 12 months shows whether the transformation is advancing in the variables that truly matter.

    Next step

    Let's start with a free introductory consultation

    Up to 90 minutes for AI-transformation decision-makers. We'll discuss your goals, translate them into concrete adoption areas, and agree on a timeline.

    01  Consultation (90 min, free)02  Tuning check areas03  Your decision to start

    Sources

    The empirical data on this page has been independently verified at the source.

    1. EY 2025 Work Reimagined Survey — global study (August 2025; 15,000 employees and 1,500 employers across 29 countries). ey.com
    2. MIT — "The GenAI Divide: State of AI in Business 2025" (Project NANDA, MIT Media Lab, 2025). ~95% of enterprise GenAI deployments produce no measurable P&L impact.
    3. BCG — the 10-20-70 rule (2025): ~10% algorithms, ~20% technology and data, ~70% people and process. bcg.com
    4. EU AI Act — Regulation (EU) 2024/1689, in force since 1 August 2024. AI in employment is high-risk (Annex III). Digital Omnibus (provisional agreement 7 May 2026) defers high-risk obligations to 2 December 2027.
    5. Wekselberg V., Wasilewski J. — "Cooperation, Collaboration, Coordination, Groupthink," Difin 2021 (English ed. 2023).