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Organizational AI integration surged from 38% to 47% in a year, while the share of employees who heard a clear AI plan stayed flat at 25% (Gallup, 2026). What grows in that silence — and the three elements a plan must contain to actually land.
License counts show tool activity, not whether work improved. A guide to readiness, employee experience and process outcomes, with the limits of survey-based ROI claims.
Projects with excellent change management meet objectives up to 7x more often than those with poor change management (Prosci, 2023). Here is why OCM is the primary driver of AI ROI — and how to run the first 90 days.
A six-stage planning framework for examining readiness, pilots and scaling. Use existing evidence where available; diagnosis, a pilot with a partner and measurement are independent entry points, not required sequential purchases.
Our social framework distinguishes collaboration from coordination. Use it to investigate how people work around AI without treating it as a proven cause of all pilot outcomes.